Terms of service

TERMS OF SERVICE — SOOTHESCRATCH

Last updated: 01/08/2026

1. Overview

This website is operated by SootheScratch. Throughout the site, the terms “we”, “us” and “our” refer to SootheScratch.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you may not access the website or use our Services.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You will not use our products for any illegal or unauthorized purpose
  • You will not violate any laws in your jurisdiction

3. Pre-Orders

Some products on our store are sold on a pre-order basis.

By placing a pre-order, you acknowledge and agree that:

  • The product is not immediately available
  • Estimated shipping times are provided but may change due to production or logistics delays
  • We will communicate updates if delays occur

Pre-orders reserve your item from our first production batch.

4. Pricing and Payments

All prices are listed in SGD unless stated otherwise.

We reserve the right to change prices at any time without notice.

We use third-party payment providers to securely process transactions. We do not store full payment details.

5. Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.

6. Shipping

Shipping times are estimates and may vary depending on production, logistics, or external factors.

We are not responsible for delays caused by shipping carriers or customs processes.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Please refer to that page for full details.

8. Product Information

We make every effort to display product descriptions and images accurately. However, we do not guarantee that all information is error-free.

9. Limitation of Liability

SootheScratch is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

All products are used at the customer’s own discretion.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Third-Party Services

We may use third-party services (such as Shopify, payment processors, and shipping providers).

We are not responsible for the actions or policies of these third parties.

12. Changes to Terms

We may update these Terms at any time. It is your responsibility to review them periodically.

Continued use of our website constitutes acceptance of any changes.

13. Contact Information

Questions about the Terms of Service should be sent to:

📧 support@soothescratch.com