Refund policy
RETURN & REFUND POLICY — SOOTHESCRATCH
Last updated: 01/08/2026
1. Overview
At SootheScratch, we stand behind our product and want you to feel confident in your purchase.
If you are not satisfied, we offer a 30-day return policy under the conditions outlined below.
2. Pre-Order Policy
SootheScratch is currently sold as a pre-order item.
Orders will be shipped within 5-6 weeks once production is complete.
By placing a pre-order, you acknowledge and accept the waiting period.
3. Order Cancellations (Before Shipping)
You may cancel your order anytime before it has been shipped.
Full refunds will be issued to your original payment method.
To request a cancellation, contact us at: support@soothescratch.com
4. Returns (After Delivery)
We accept returns within 30 days of receiving your order, provided that:
- The item is unused and in original condition
- The item is returned in its original packaging
For hygiene reasons, we do not accept returns on items that have been used.
5. Refunds
Once your return is received and inspected:
Approved refunds will be processed within 5–10 business days.
Refunds will be issued to your original payment method.
6. Damaged or Defective Items
If your item arrives damaged or defective:
Please contact us within 7 days of receiving your order.
Include photos of the issue.
We will offer a replacement or a full refund.
7. Shipping Costs
Shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item is defective.
8. Contact Us
For any questions regarding returns or refunds, please contact:
📧 support@soothescratch.com