Dasar penghantaran
SHIPPING POLICY — SOOTHESCRATCH
Last updated: 01/08/2026
1. Overview
Thank you for shopping with SootheScratch. This Shipping Policy explains how we process, handle, and deliver your orders.
By placing an order, you agree to the terms outlined below.
2. Pre-Order Shipping
SootheScratch is currently offered on a pre-order basis.
This means:
- Products are not immediately available for dispatch
- Orders are reserved from our first production batch
- Production and fulfilment will begin after the pre-order period ends
Estimated shipping time: 5-6 weeks from order confirmation
Please note that delays may occur due to manufacturing, logistics, or supply chain factors. We will always provide updates if timelines change.
3. Shipping Locations
We currently ship to:
- Singapore
- Malaysia
Additional regions may be added in the future.
4. Shipping Rates
Shipping fees (if applicable) will be displayed at checkout.
Any promotional or free shipping offers will be clearly stated on our website at the time of purchase.
5. Order Processing
Once your order is ready for shipment:
- You will receive a confirmation email with tracking details
- Orders are processed in the order they are received
- Delivery time after dispatch is typically 2–5 business days (Singapore)
6. Delivery Delays
While we aim to meet all estimated timelines, delays may occur due to:
- Production schedules
- Courier delays
- Customs or external logistics issues
We are not responsible for delays outside our control, but we will communicate updates when necessary.
7. Address Accuracy
Customers are responsible for providing accurate shipping information.
We are not responsible for orders lost or delayed due to incorrect addresses provided at checkout.
8. Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
Please contact us within 7 days of delivery (or expected delivery date) at:
We will work with the shipping provider to resolve the issue.
9. Contact Us
For any shipping-related questions, please contact us at: